Responsible Gambling at Quatro Casino
At Quatro Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.
Our Commitment
Quatro Casino operates under strict licensing requirements and adheres to responsible gambling standards applicable to New Zealand players. We continuously invest in tools, resources, and partnerships to ensure that our platform remains a safe space for adults who choose to gamble for fun.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money on gambling than you can afford to lose
- Borrow money or sell possessions to fund gambling
- Feel anxious, irritable, or depressed when not gambling
- Chase losses by continuing to gamble after losing
- Neglect work, family, or personal responsibilities due to gambling
- Lie to friends or family about how much time or money you spend gambling
- Use gambling as a way to escape stress or emotional difficulties
If any of these signs apply to you, we strongly encourage you to seek help immediately.
Self-Assessment
Not sure if your gambling habits are healthy? You can take a free, confidential self-assessment test provided by the Problem Gambling Foundation of New Zealand:
Responsible Gambling Tools
Quatro Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.
Loss Limits
Define the maximum amount you are willing to lose over a set period. This helps prevent chasing losses and keeps your spending within a budget you are comfortable with.
Session Time Limits
Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of your account.
Reality Checks
Enable periodic on-screen reminders that show how long you have been playing and how much you have spent or won during your current session.
Cool-Off Period
If you feel you need a short break from gambling, you can request a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you believe you need a longer break, you can self-exclude from Quatro Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, you will not receive any promotional communications, and you will not be able to reopen your account until the exclusion period has ended (except for permanent exclusion, which cannot be reversed).
To activate self-exclusion, please contact our support team directly:
- Email: [email protected]
- Live Chat: Available 24/7 on our website
Protecting Minors
Quatro Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we have reason to believe that a minor has accessed our platform, we will immediately suspend the account and investigate.
If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:
Support Organisations in New Zealand
If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation provides free counselling, support, and information for people affected by gambling harm.
- Helpline: 0800 664 262 (available 24/7)
- Website: www.pgf.nz
Gambling Helpline New Zealand
A free, confidential helpline offering support, information, and referrals for anyone affected by gambling.
- Phone: 0800 654 655 (available 24/7)
- Text: 8006
- Website: www.gamblinghelpline.co.nz
Lifeline New Zealand
Lifeline provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.
- Phone: 0800 543 354 (available 24/7)
- Website: www.lifeline.org.nz
Māori and Pacific Support
Culturally appropriate gambling support services are available for Māori and Pacific communities through the Problem Gambling Foundation. Contact the helpline on 0800 664 262 for more information.
Tips for Gambling Responsibly
- Set a budget before you start playing and stick to it
- Only gamble with money you can afford to lose
- Treat gambling as entertainment, not as a source of income
- Take regular breaks and do not play for extended periods
- Do not gamble when you are stressed, upset, or under the influence of alcohol
- Balance gambling with other leisure activities
- Never chase your losses
- Keep track of the time and money you spend gambling
Contact Us
If you have any questions about our Responsible Gambling tools or policies, or if you need assistance activating any of the features described on this page, please do not hesitate to contact our dedicated support team:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week via our website
Your wellbeing is our priority. We are here to help you enjoy gambling safely and responsibly.
Last updated: June 2026
